Warranty
1. General Warranty Terms
- Warranty clock starts on the original purchase date shown on your receipt.
- Proof of purchase (your Moonlit Market order confirmation) is required.
- Warranty applies only to the original purchaser and is not transferable.
- Please back up your data before sending any item to us; Moonlit Market is not responsible for data loss.
- This warranty is limited to repair, replacement, or refund (at our discretion) and does not cover consequential damages.
- Your statutory rights under local consumer-protection laws remain unaffected.
2. Category-Specific Coverage
A. Fully Refurbished iPods – 12-Month Limited Warranty
What’s covered
- Defects in materials or workmanship during normal use
- Failures resulting from installation performed by authorised Moonlit Market technicians
What’s not covered
- Drops, impacts, crushing, or other accidental damage
- Exposure to liquids, moisture, or corrosion
- Cosmetic wear that does not affect function
- Software or hardware modifications by third parties
Warranty becomes void if
- Tamper-evident seal or serial-number label is broken, removed, or altered
- Device is opened or disassembled after our final seal
- Internal components show evidence of unauthorised access or modification
B. Third-Party Replacement Parts (user-installed) – 6-Month Limited Warranty
What’s covered
- Manufacturing defects in the part itself
What’s not covered
- Improper installation, soldering, or modification
- Accidental damage, impact, or bending
- Liquid exposure, corrosion, or contamination
Warranty becomes void if
- Part markings or serial logs are removed or altered
- Any third-party repair attempt or tampering occurs
C. Moonlit-Manufactured Replacement Parts (user-installed) – 12-Month Limited Warranty
What’s covered
- Manufacturing defects
- Premature failure under normal, intended use
What’s not covered
- Improper installation or modification
- Accidental damage, impact, or bending
- Liquid exposure, corrosion, or contamination
Warranty becomes void if
- Part markings or serial logs are removed or altered
- Any third-party repair attempt or tampering occurs
D. Third-Party Accessories & Miscellaneous Products – 6-Month Limited Warranty
What’s covered
- Defects in materials or workmanship
What’s not covered
- Normal wear and tear or cosmetic damage
- Damage from misuse, improper voltage, or liquid exposure
Warranty becomes void if
- Product shows evidence of modification, misuse, or abuse
E. Moonlit-Branded Accessories & Miscellaneous Products – 12-Month Limited Warranty
What’s covered
- Defects in materials or workmanship
What’s not covered
- Normal wear and tear or cosmetic damage
- Damage from misuse, improper voltage, or liquid exposure
Warranty becomes void if
- Product shows evidence of modification, misuse, or abuse
3. How to Submit a Warranty Claim
- Email us with your order number, product serial/part number, and a clear description of the issue (photos or video are helpful).
- Receive Return Authorisation (RMA) - we’ll send an RMA number, prepaid label (if eligible), and packing instructions.
- Include the Return Form - print and place the completed Return Form (attached in our RMA email) inside the package. Claims without this form are not eligible.
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Inspection & Resolution
✅ Covered: we repair or replace the item at no extra cost.
⚠️ Not covered: we’ll send a diagnostic report and an optional paid-repair or return-to-you quote.
Questions? We’re here to help - just use our contact page to get in touch.